Frequently Asked Questions
About our services.
How can I get my videos to you?
We offer convenient porch drop off in McKinney or Melissa, TX. We also offer meet up in Collin County. If you are outside of Collin County, you are welcome to mail your memories to us.
What digitization options do you offer?
Included in your pricing is transfer to a flash drive, DVD or the digital cloud. Additional flash drives or DVDs, or an additional upload to the digital cloud can be added for $10.
What is your typical turn around time?
It depends on the scope of your project! We can finish most video projects within 1-2 weeks. If you have a larger scale project, we are able to map out a timeline for completion and you can pay as you go. No project is too big or too small! We’ve done 1 simple VHS transfer, as well as 100+ videos, thousands of photographs, 3,000 slides and more.
What digital format will my items be in after digitization?
Videos are digitized to mp4 files and photos/scrapbooks will be .jpeg files.
About your digital files.
I can’t open my files. What should I do?
We recommend trying on another computer first. If you still cannot open your file, please reach back out to us. We stand by our work and know that digitizing your memories is an investment. We will make it right and ensure that you are pleased.